The company collects certain personal data from you for the purpose of operating and providing you access to the service. This Privacy Policy covers how we collect, use, disclose, transfer, and store your information. The service, for the purpose of data collection and privacy policy, refers to the Jeikey products, the Jeikey services, Jeikey website and the information sent to us at support@jeikey.com.

Collection and Use of Personal Information

Personal information is data that can be used to identify or contact a single person. When registering for the service, you must enter to following personal information: Name, surname, date of birth, address, phone number (landline and cell phone), e-mail address. This is the only data the company collects to create your account. You will be asked to define your username and an account password, which will authenticate you to the service.
When contacting us at support@jeikey.com, the service collects the e-mail address you use and any other personal information you may send to us. When contacting us through our website (www.jeikey.com) we collect the information supplied by you in the contact request, such as your e-mail address, your name and any other personal data you may send to us.

The Personal Information collected by the service is used for the following purposes:

  • To ensure the normal operation of the service, including all its functionalities and features (Key Return Service and Insurance Service).
  • To authenticate you by the service when registering for the first time, when resetting your password, to contact you in case of service problems, malfunctions or other support requests, or to inform you about any aspect of the service.
  • To keep you posted about our latest product announcements and upcoming events. If you do not want to be on our mailing list, you can opt out anytime by updating your account.
  • To help us create, develop, operate, deliver, and improve our products, services, content and advertising, and for loss prevention and anti-fraud purposes.
  • To send important notices, such as communications about purchases and changes to our terms, conditions, and policies. Because this information is important to your interaction with Jeikey, you may not opt out of receiving these communications.
  • For internal purposes such as auditing, data analysis, and research to improve Jeikey’s products, services, and customer communications.
  • If you enter into a sweepstake, contest, or similar promotion we may use the information you provide to administer those programs.

Collection and Use of non-personal information

Non-personal information is data in a form that does not, on its own, permit direct association with any specific individual. We may collect, use, transfer, and disclose non-personal information for any purpose.
Non-personal information includes data such as language, zip code, area code, unique device identifier, refferer URL, location, IP addresses, time, time zones, statistics of your usage of the service, air time (time connected to the service), number of connections and incidents affecting correct operation of the service (error logs, crash reports, etc. associated with your account).
We may collect information regarding customer activities on our website and from our products and services. This information is aggregated and used to help us provide more useful information to customer and to understand which parts of our website, products and services are of most interest.
When accessing the website we may collect additional information related to your browser, internet connection, region, device type, language and pages you have visited in the site.

The non-personal information collected by the service is used for the following purposes:

  • Troubleshoot any problem related to the service and its normal operation or to any specific error or malfunction related with your account.
  • To dimension and anticipate technical service needs in order to provide a smooth and reliable service at the best possible quality.
  • To collect anonymous statistics of the service usage in order to improve and extend the service offering and for internal company research activities. We may share these statistics with third parties and/or publish them for the purpose of understanding the product and service usage, for planning marketing strategies, promotions and/or campaigns, for educational purposes, for advertisement plans and/or for functional analysis of the service and products.

If we do combine non-personal information with personal information the combined information will be treated as personal information for as long as it remains combined.


Cookies are small files that are placed on your browser or device by the website or app you are using or you are viewing. Pixel tags (also called clear GIFs, web beacons, or pixels) are small blocks of code on a webpage or app. These blocks allow to do things like i.e. read and place cookies and transmit information to us or our partners. The resulting connection can include information such as a device’s Internet Protocol (IP) address, the time a person viewed the pixel, an identifier associated with the browser or device and the type of browser being used. Local storage is an industry-standard technology that allows a website or app to store and retrieve data on a person’s computer, mobile phone or other device. Some examples include device or HTML5 local storage and caching.
Jeikey may use cookies. These technologies help us better understand user behaviour, tell us which parts of our website people have visited, and facilitate and measure the effectiveness of advertisements and web searches. We treat information collected by cookies and other technologies as non-personal information. However, to the extent that IP addresses or similar identifiers are considered personal information by local law, we also treat these identities as personal information. Similarly, to the extent that non-personal information is combined with personal information, we treat the combined information as personal information for the purposes of this Privacy Policy.
Jeikey and its service partners also use cookies and other technologies to remember personal information when you use our website, online services etc. Our goal in this case is to make your experience with Jeikey more convenient and personal.
We gather some information automatically and store it in log files. This information includes IP addresses, browser type and language, internet service provider (ISP), referring and exit websites, operating system, date/time stamp, and clickstream data.
We use this information to understand and analyse trends, to administer the site, to learn about user behaviour on the site, to improve our products and services, and to gather demographic information about our user base as a whole. Jeikey may use this information in our marketing and advertising services.
In some of our email messages, we use a “click-through URL” linked to content on the Jeikey website. When customers click one of these URLs, they pass through a separate web server before arriving at the destination page on our website. We track this click-through data to help us determine interest in particular topics and measure the effectiveness of our customer communications. If you prefer not to be tracked in this way, you should not click text or graphic links in the email messages.
If you want to disable cookies and you are using the Safari web browser, go to Safari preferences and then to the privacy pane to disable cookies. For other browsers, check with your provider to find out how to disable cookies. Please note that certain features of the Jeikey website will not be available once cookies are disabled.

Disclosure to Third Parties

Jeikey makes certain personal and non-personal information available to strategic partners cooperating with Jeikey in the provision of products and services (i.e. insurance companies, postal service companies), or helping Jeikey market to customers. Personal information could also be shared with third parties for their marketing purposes.
Jeikey shares personal and non-personal information with companies who provide services such as information processing, fulfilling customer orders, delivering products to you, managing and enhancing customer data, providing customer service, assessing your interest in our products and services, and conducting customer research or satisfaction surveys. These companies are obligated to protect your information.
In no event shall Jeikey, its officers, directors, employees, agents, channel partners or associated service providers be liable to you or any third party, whether in contract, warranty, tort (including negligence), liability or any other form of liability (including, without limitation, damages for loss of business profits, service interruption, loss of information, inappropriate user content, inappropriate third party behavior, or any other pecuniary loss ) arising out of the sharing and using of your personal data through third parties.

Third-Party Sites and Services

Jeikey websites, products and services may contain links to third party websites, products and services. Our products and services may also use or offer products or services from third parties. Information collected by third parties, which may include such things as location data or contact details, is governed by their privacy practices. We encourage you to learn about the privacy practices of those third parties.

The Use of Facebook I-Like Buttons

Our internet presence uses the social plugins (“plugins”) of the social network Facebook.com, operated by Facebook Inc., 1601 S. California Ave, Palo Alto, CA 94304 USA (“Facebook”).These plugins are marked with a Facebook logo or the information “Facebook Social Plugin”.
When you visit a website of our internet presence that contains such a plugin, your browser will establish a direct connection with the servers of Facebook. The contents of the plugin will be directly transmitted to your browser by Facebook and embedded into the website.
By embedding this plugin Facebook will receive the information that you have visited said page of our internet presence. If you are logged in at Facebook, Facebook will be able to assign this visit to your Facebook account. Should you interact with the plugins, for example by clicking on the “Like” button or writing a comment, your browser will transmit the respective information directly to Facebook, where it will be stored. Purpose and extent of this data collection as well as the further processing and use of these data by Facebook and your rights and setting options to protect your privacy please find in the data protection information of Facebook.
If you do not want Facebook to collect your data via our internet presence, you have to log out of Facebook before visiting us. Even if you are not registered with Facebook, websites with active Facebook elements will send data to Facebook. With every visit to such a website Facebook will install a cookie with an ID, which has a life-span of two years. As your browser sends this cookie, unasked, each time you come into contact with a Facebook server, Facebook might, in principle, be able to create a profile of the websites visited by the user behind this ID. Therefore, it lies within the realm of possibility that this ID at a later point – for example if you decide to register with Facebook – could be assigned again to a person.
If you do not want Facebook to collect your data via these cookies, you can select the function “block third-party cookies” in your browser settings. Then, your browser will not send any cookies to the server, when imbedded contents of other providers are concerned. However, it is possible that, besides the “Like” button, also other functions beyond this page might not function any longer.

Declaration of Data Protection for the Use of Twitter

Functions of Twitter are embedded in our pages. These functions are provided by Twitter Inc., 1355 Market St, Suite 900, San Francisco, CA 94103, USA. The use of Twitter and the function “Re-Tweet” links the websites you visit to your Twitter account and makes this information accessible to other users. During this process also data will be transmitted to Twitter.
We have to inform you that we, as the operators of these pages, do not have any knowledge of the contents of the data transmitted or their use by Twitter. Further information you can find in the data protection declaration of Twitter under http://twitter.com/privacy.
You can change your data protection settings with Twitter in the account settings under http://twitter.com/account/settings.

Managing personal data

We transmit your data safely with the help of an encryption (i.e. your order or login). We use the encryption system SSL (Secure Socket Layer).
Your data (personal and non-personal) collected by the service is stored in central repositories and/or databases. The data is backed up regularly and protected against unauthorized access following standard IT security practices and according to all applicable laws, including, but not limited to, data protection laws. The data is stored in Swiss territory and subject to Swiss law. If you are a resident of a foreign country or if you are accessing the service from a foreign country, please be aware that your data will be transferred and stored in Swiss territory and you expressly consent to be bound by the data protection laws of Switzerland.
We take great care of your personal data and we constantly work on improving its protection, integrity and safety. However, you must be aware and acknowledge that we cannot guarantee that your personal data, partially or totally, may not be accessed, modified or deleted by an unauthorized party, despite the security mechanisms employed in its protection. The company will try to notify you with diligence in case such security breach is detected, and it may publish the information in printed and/or online media, press and/or on our website (www.jeikey.com).

Your Rights and Obligations

By using the service, and implicitly by entering into this agreement, you authorize the company to collect and to manage your data as defined in this Privacy Policy and for the purposes defined herein.
You may, at any time, request the company to delete, cancel, rectify or access your data. You may exercise this right by sending a notification at support@jeikey.com.
The company reserves the right to maintain your personal and non-personal data for the purposes defined in this Privacy Policy also after the cancellation of your account.